Letter from the CEO About Nilfisk Nilfisk’s approach to CSR Conscious part of society Our business model To support a clean environment, Nilfisk offers an industry-leading product portfolio, along with significant aftermarket support. Our products and services are offered in more than 100 countries, and help improve the sustainability performance of our customers, and partners, by: • Improving human health • Helping protect the environment • Enhancing customer profitability Industry-leading product offerings with significant aftermarket support Aftermarket 31% Floorcare 33% Revenue 2018 16% High pressure washers 20% Vacuum cleaners Our products and services are offere ness model built on a conscious use and capturing value for our custome holders. Our customer base operates in a wid and customers range from large glob of machines across the product rang single machine. Based on in-depth customer insights keting, and sales activities are target named Industry, CCI and ABCA: Industry covers areas like manufactu which cleaning becomes an integrat and automation of facilities and prod ers and institutions such as retail and the cleaning task is a key focus, as w ways of cleaning supported by new to Agriculture, Automotive and Build solutions to these industries reflect t particularly important to these custo ments to the equipment are high.
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