Letter from the CEO Ab Business overview 3 Letter from the CEO 4 About Nilfisk 5 Our business model 6 Value chain – risk assessment 7 Stakeholder engagement and materiality assessment Our CSR goals and actions 9 Nilfisk’s CSR strategy and approach 12 Climate and Environment 13 Environmental Responsibility 13 Climate Action 15 Circular Economy 16 2019 results and future objectives 17 Society 18 Good Governance 19 Sustainable Supply Chain 20 Local communities 21 2019 results and future objectives 22 Customers 23 Customer Health and Safety 23 Value of Clean 26 2019 results and future objectives 27 Workplace 28 Labor Rights 28 Diversity and Inclusion 30 Employee Development 31 Occupational Health and Safety 32 2019 results and future objectives Our 33 33 33 33 34 35
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