Letter from the CEO About Nilfisk Nilfisk’s CSR strateg Business overview 3 Letter from the CEO 4 About Nilfisk 5 Our business model 6 Value-chain risk assessment Our CSR goals and actions 7 Nilfisk’s CSR strategy and approach 8 Stakeholder engagement and materiality assessment 10 CSR Governance 11 ESG data overview 13 Climate and Environment 14 Environmental Responsibility 14 Climate Action 18 Circular Economy 19 2020 results and future objectives 20 Society 21 Good Governance 23 Sustainable Supply Chain 23 Local Communities 24 2020 results and future objectives 25 Customers 26 Customer Health and Safety 27 Value of Clean 30 2020 results and future objectives 31 Workplace 32 Labor Rights 32 Diversity and Inclusion 34 Employee Development 35 Occupational Health and Safety 36 2020 results and future objectives Our 37 37 37 38
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